For all returns and exchanges, please email at email@example.com
We accept returns and exchanges within 10 days of receipt on all unworn jewelry. All sale and custom pieces are final and may not be returned or exchanged. You will be credited in full, minus shipping charge. Please note we do not cover (shipping) for returns to be shipped back to Luz Ortiz New York. We reserve the right to deny unreasonable repairs, returns, and exchanges.
We shipped to all U.S locations and international. All orders are processed/Shipped within 2-5 business days. Once your order has been processed you'll receive a confirmation email with tracking number. We currently ship via UPS & USPS, for orders value over $150 a signature confirmation is required.
DUTIES, TAXES & CUSTOMS
Please be aware some countries may charge local taxes, duties or customs. These are not included in your purchase and are to be paid by the customer. We are not responsible for these services, we have no control of customs processing charges.
We offer secure online ordering through PayPal, Visa, Master Card, Discover, and American Express.
Our pieces are handmade and hand finished, therefore delicate in nature. Please treat it with care to improve its longevity and appearance.
Do not swim, shower in your jewelry and avoid unnecessary exposure to heat and moisture where possible.
Do not clean your jewelry with chemicals, instead gently wipe with polishing cloth.
The gold plating is 1-4 layers of 18K gold that gradually wears off with time, giving the appearance that it has faded. Everyday or very frequent wear, can speed up the process, especially on items like rings and bracelets, which have more frequent contact with surfaces.
We use only natural stones (semi precious) therefore delicate in nature and sometimes more fragile than others. Natural stones vary in color and all have different characteristics. Be gentle and wear with care.
We will not sell, trade or share any information you supply to us with a third party either from transactions on this website or signing up for our guest list.
It is possible we may use your email to contact you with notifications, newsletter, offers and exclusive information that maybe rewarding to you.
You may opt out of receiving any of these communications by using the “unsubscribe” link in the emails we send.
For all custom made pieces, please email us at Luz@luzortiznewyork.com. For general/ Wholesale inquiries please reach us at firstname.lastname@example.org